Designing Uncertainty: Improving Trust in Human-Robot Collaboration
It is impossible for robot designers to foresee every scenario and to create a robot that can function reliably under all circumstances. A robot that can respond to the inherent uncertainty and changing nature of the world seems to be the next best thing.
A delivery robot may benefit from sending out warning signals when unexpected circumstances arise or a mistake becomes likely
This may increase the level of trust in a robot’s capacities, as well as solicit useful interventions to improve task performance.