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De toegang tot het internet en GPS leidt tot een duidelijke trend in de ov-wereld: digitalisering van ov-diensten. In vergelijking met vaste buslijnen heeft dit onder meer een hoger financieel rendement voor de vervoerder en presteert het (in theorie) beter op duurzaamheid. Toch valt er flinke winst te behalen op de gebruikerservaring. Met name analoge reizigers zullen een barrière ervaren om gebruik te (blijven) maken van vraaggestuurde busdiensten. In dit artikel wordt (de omvang van) het probleem geschetst, inclusief een verhelderende blik op deze gebruikersgroep.

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Max was interviewed by ZOOV Magazine about his experiences when travelling with 'ZOOV Op Maat' taxi service for his benchmarking research about on-demand mobility services.

This interview has been published in ZOOV Magazine #7 (December 2020).

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Mobility is a broad subject, not easy to predict. In order to work on the right solutions, it is important to understand how mobility will develop towards 2050. That is why INFO decided to ask eleven experts from market parties, the government and academics about their vision for future mobility. Participants in this report are KiM, ANWB, Hely, 9292, Ministry of Infrastructure and Water Management, Parkbee, Municipality of Utrecht, De Verkeersonderneming, TU Delft, Lightyear and NS. One of these eleven leading players in mobility is Suzanne Hiemstra-van Mastrigt, who was interviewed on behalf of the Seamless Personal Mobility Lab.

(Publication Dutch Only)

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The boundaries between collective and individual transport are fading. Current solutions for payment and planning of trips are suboptimal for journeys that span across individual, collective and shared transport modalities. The discussion around these innovations often tends towards public authorities needing to strengthen their integrating role, or towards the private companies developing key innovations. We argue that focusing on only one of these perspectives, either integration or innovation, is likely to lead to what we call ‘subtopias’. Furthermore, we discuss and resolve the conflict between the two roles based on four different scenarios, ranging from nightmare to utopian dream. Our claim is that a balance is needed between, rather than a prevalence for private and public, for integrated and innovative mobility services to manifest themselves. As we see it, authorities will need to direct, harmonize and coordinate specific elements of personal mobility systems in order to be able to facilitate a seamless multi-modal mobility experience for travelers.

Chapter in: B. Müller and G. Meyer (Eds.): Towards User-Centric Transport in Europe 2, LNMOB, pp. 225–239, 2020.

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