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About the project

This graduation project aims to 1) identify and address values related to elderly care and minimise potential conflicts during the shift to greater autonomy for elderly and their social network and 2) design an intervention that consciously incorporates these values, assisting Surplus in guiding the shift to a new care standard, while preserving job satisfaction. To achieve this, I approach the elderly care system from a relational perspective. Starting off with identifying current care-related values through in-depth interviews and relational mapping involving elderly care home clients, caregivers (both professional and informal), and prospective clients. These findings will help to revise the current care system and to strategically decide on the desired direction for a system shift. Subsequently, I will create a web of desired relations within the system, defined by values within the system. Actors will be assigned to connect the relations, through co-creation and scenario thinking, potentially redefining existing roles and introducing new ones.

Recently, I had the opportunity to facilitate an interactive workshop on relational mapping with 45 participants from the fields of elderly care and healthcare technology. Through a systems-thinking lens, we explored how relationships evolve when individuals find themselves in long-term care situations. Inspired by the study on relational mapping by Manuela Aguirre Ulloa, and Adrian Paulsen (2017), we developed a shared language using materials to describe these relationships.


Project team

Ianthe van Alkemade
Dr. ir. Mieke van der Bijl-Brouwer
Surplus, Marina Bos-de Vos