Designing Opportunities for Dealing with Financial Debt: A User-Centered Design Approach
This project proposes a service concept for a softer introduction to the repayment process of debts. It provides a personalised and proactive approach through face to face or online service meetings instead of formal letters.
Supervisor: Froukje Sleeswijk Visser & Susie Brandt-de Groot, client: UWV
Find the thesis here: https://repository.tudelft.nl/record/uuid:5a93bcec-2fad-4bc6-a63b-e05940574f82
Alumnus