This project proposes a service concept for a softer introduction to the repayment process of debts. It provides a personalised and proactive approach through face to face or online service meetings instead of formal letters.
How might we make design processes in the social and public sector more socially just, democratic and decolonial?
Within the IDOLS*-program, complex societal challenges were tackled in an innovative and creative way. What was its social impact?